Returns & Refunds Policy

Effective Date: October 2026 | Last Updated: October 2026

At KLEANKLAS, we want customers to feel confident when shopping with us. This Returns & Refunds Policy explains when returns, exchanges and refunds may be accepted for purchases made through the KLEANKLAS website. Nothing in this Policy limits any mandatory rights you may have under applicable consumer-protection law.

1. Return Window

Unless a different period is stated on the product page or required by applicable law, eligible items may be returned within 14 days of delivery.
Return requests submitted after the applicable return period may be declined.

2. Return Eligibility

To be eligible for a return, an item should be unused, unworn, unwashed, unaltered and in the same condition in which it was received.
Original packaging, labels, tags, accessories, manuals and any included promotional items should be returned with the product where applicable.
KLEANKLAS may decline a return where an item shows signs of use, wear, damage, alteration, washing, misuse or incomplete packaging that is not attributable to KLEANKLAS or the carrier.

3. Non-Returnable Items

For hygiene, safety or product-integrity reasons, certain items may be non-returnable once opened, used or unsealed. These may include beauty, personal-care, wellness or hygiene-sensitive products where permitted by law.
Personalised, customised, made-to-order or specially sourced items may be non-returnable unless defective or incorrectly supplied.
Gift cards, downloadable or digital products, and items specifically marked as final sale or non-returnable may not be eligible for return except where required by law.
Sale or promotional items may be subject to special return conditions stated at the time of purchase.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or materially different from what you ordered, contact KLEANKLAS as soon as reasonably possible after delivery.
Please include your order number, a description of the issue and, where reasonably requested, photographs or other evidence that helps us assess the problem.
Where KLEANKLAS confirms that an item was damaged, defective or incorrectly supplied, we may offer a replacement, exchange, repair, store credit or refund as appropriate and in accordance with applicable law.

5. How to Request a Return

To request a return, contact support@kleanklas.com and include your order number, the item you wish to return and the reason for the request.
Do not send a product back until return instructions have been provided. Items returned without authorisation or to an incorrect address may experience delays or may not be accepted.
Where a return is approved, follow the return instructions provided by KLEANKLAS and retain proof of postage or courier collection until the return is completed.

6. Return Shipping Costs

Unless the item is confirmed to be defective, damaged in transit, incorrectly supplied, or applicable law requires otherwise, the customer is responsible for return shipping costs.
Original delivery charges are generally non-refundable where the customer is returning an otherwise correct and non-defective product, except where required by law.
KLEANKLAS may deduct reasonable return-shipping or handling costs from a refund where this was clearly communicated and is permitted by applicable law.

7. Exchanges

Exchanges are subject to product availability.
Where an exchange is approved but the requested replacement is unavailable, KLEANKLAS may offer an alternative product, store credit or a refund as appropriate.
Price differences for exchanged items may need to be paid or refunded, depending on the value of the replacement product.

8. Refunds

Once an approved return is received and inspected, KLEANKLAS will notify you whether the refund has been approved.
Approved refunds are normally issued to the original payment method used for the purchase, unless another method is required or agreed.
Please allow approximately 5 to 10 business days after refund approval for the payment provider or financial institution to post the refund. Actual processing times may vary by provider.
KLEANKLAS is not responsible for delays caused solely by banks, card issuers, payment processors or other financial institutions after a refund has been released.

9. Partial Refunds or Deductions

Where permitted by law, KLEANKLAS may issue a partial refund or make a reasonable deduction where returned goods have been used beyond what is necessary to inspect them, are missing components, or have been damaged after delivery.
Any deduction will be based on the reduction in value reasonably attributable to the condition of the returned item.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate the request where the order has not already entered fulfilment or been dispatched.
Once an order has been dispatched, it may need to be handled as a return rather than a cancellation.
KLEANKLAS may cancel an order where an item is unavailable, there is a pricing or listing error, payment cannot be authorised, fraud is suspected, or fulfilment is not reasonably possible. If payment has already been captured for a cancelled order, the appropriate refund will be issued.

11. Refused or Undeliverable Shipments

If an order is returned to KLEANKLAS because it was refused, unclaimed, or could not be delivered due to incorrect or incomplete information supplied by the customer, additional delivery charges may apply before the order is resent.
Where a refund is requested for such an order, reasonable shipping or handling costs may be deducted where permitted by law.

12. Promotions, Bundles and Gifts

Where a returned product formed part of a bundle, multi-buy offer, discount or promotion, the value of the refund may be adjusted to reflect the promotion applied to the original order.
If a promotional gift was supplied because of a qualifying purchase, KLEANKLAS may require the gift to be returned with the relevant goods or may deduct its reasonable value from the refund where permitted by law.

13. Consumer Rights

This Policy is intended to operate alongside, and not replace or limit, any rights or remedies that cannot lawfully be excluded under applicable consumer-protection legislation.
If any provision of this Policy conflicts with a mandatory consumer right in your jurisdiction, the mandatory legal right will prevail to the extent of the conflict.

14. Changes to This Policy

KLEANKLAS may update this Returns & Refunds Policy from time to time to reflect changes in our products, operations, fulfilment practices or legal requirements.
The version published on the website at the time of purchase will generally apply to that purchase, subject to mandatory law.

15. Contact Us

For return, exchange or refund enquiries, contact KLEANKLAS at support@kleanklas.com.
Please include your order number and enough information for us to identify the purchase and understand your request.