Effective Date: October 2026
Last Updated: October 2026
KLEANKLAS respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you.
By using the KLEANKLAS website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, information generated when you use our website, and information provided to us by service providers involved in operating our online store.
Information you provide
Your name
Email address
Telephone number, where provided
Billing address
Shipping or delivery address
Order and purchase information
Products you purchase or place in your cart
Information submitted through our contact form
Newsletter subscription information
Communications you send to us
Any other information you voluntarily provide
Payment information
Payments for purchases are processed through Shopify and the payment methods made available through the Shopify checkout system. KLEANKLAS does not normally receive or store your complete credit or debit card number directly. Payment information is processed by Shopify and/or the applicable payment provider in accordance with their own security and privacy practices.
Information collected automatically
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visits
Website interactions
Shopping and checkout activity
Cookie and similar technology information
This information may be used to operate the website, improve performance, maintain security, understand how visitors use the site, and improve the customer experience.
2. How We Use Your Information
KLEANKLAS may use personal information for purposes including:
Processing and fulfilling customer orders
Providing products and services you request
Managing payments, transactions and order records
Providing shipping and delivery information
Communicating about orders
Responding to customer enquiries
Managing contact-form submissions
Providing customer support
Sending requested email communications
Managing newsletter subscriptions
Sending information about new products, collections, offers or KLEANKLAS news where you have chosen to receive such communications
Maintaining and improving our website
Preventing fraud, abuse and security incidents
Maintaining business and transaction records
Complying with legal, tax, accounting and regulatory requirements
Protecting the rights, property and safety of KLEANKLAS, our customers and others
We do not use personal information for purposes that are materially unrelated to those described in this Policy without an appropriate legal basis or additional notice where required.
3. Shopify
The KLEANKLAS online store uses Shopify infrastructure for commerce-related services, including products, cart functionality, checkout, orders and payment processing. When you make a purchase or use Shopify-powered functionality, information may be processed by Shopify in order to provide those services. This may include customer contact information, billing and delivery information, order information, transaction information, device and browser information, and payment-related information. Shopify's handling of personal information is also governed by its own privacy policies and contractual obligations.
4. Contact Form
When you submit the contact form on the KLEANKLAS website, we may collect your name, email address, subject and message. We use this information to receive, manage and respond to your enquiry. Contact-form notifications may be processed through third-party email infrastructure used by KLEANKLAS to deliver messages securely. Where appropriate, the email address you provide may be used as the reply address so that the KLEANKLAS team can respond directly to your enquiry.
5. Email Communications and Newsletter
If you subscribe to the KLEANKLAS mailing list, we may use your email address to send communications such as:
New collection announcements
Product updates
Brand news
Relevant offers or promotions
Other KLEANKLAS communications
Website-generated email communications may be delivered using third-party email infrastructure, including Resend. You may unsubscribe from marketing emails using the unsubscribe option contained in the communication where available, or by contacting us. Unsubscribing from marketing communications does not prevent us from sending transactional or service-related messages where necessary, such as order confirmations or responses to enquiries.
6. Cookies and Similar Technologies
KLEANKLAS and our service providers may use cookies and similar technologies to support website functionality and understand how the website is used. Cookies may be used for purposes such as:
Remembering shopping-cart information
Maintaining website sessions
Supporting checkout functionality
Remembering certain customer preferences
Protecting the website against fraud or abuse
Measuring website performance
Understanding visitor interactions
Some cookies may be essential for the website to function properly. Depending on your browser or device, you may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. How We Share Information
KLEANKLAS does not sell your personal information. We may share personal information with service providers where reasonably necessary to operate our business and provide services to you. These may include providers involved in website hosting, e-commerce infrastructure, payment processing, order processing, email delivery, customer communications, website security, analytics, shipping and delivery, and professional, accounting or legal services. For example, information may be processed by Shopify in connection with purchases and by Resend in connection with certain website-generated email communications. Service providers receive only the information reasonably necessary to perform their functions and are subject to their own contractual, legal and privacy obligations.
8. Shipping and Delivery Providers
Where physical products must be delivered, customer information may be shared with delivery companies, couriers, fulfilment providers or other logistics providers. The information shared may include:
Customer name
Delivery address
Telephone number
Email address where necessary
Order or delivery details
This information is shared only as reasonably necessary to fulfil and deliver an order.
9. Legal and Regulatory Disclosures
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a lawful request from a court, regulator or government authority
Enforce our agreements or policies
Prevent fraud or unlawful activity
Protect our legal rights
Protect the safety of customers, users or others
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, maintaining order records, providing customer service, resolving disputes, preventing fraud, meeting accounting, tax and legal obligations, and maintaining legitimate business records. Retention periods may vary depending on the type of information and applicable legal requirements. When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it.
11. Data Security
KLEANKLAS takes reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, unauthorised disclosure, loss, misuse, alteration and destruction. Our checkout and payment transactions are handled through Shopify and the secure payment services available through Shopify checkout. However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.
12. International Processing
Some of the service providers used to operate KLEANKLAS may process information in countries other than the country where you live. Where personal information is transferred internationally, it may therefore be subject to the laws of the country in which it is processed. Where required, appropriate measures may be used to protect personal information transferred across borders.
13. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights concerning your personal information. These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request information about how your personal information is being used
Some rights may be subject to legal exceptions, identity verification or record-retention requirements. To make a privacy-related request, please contact us using the details provided below.
14. Children's Privacy
The KLEANKLAS website and products are not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be legally required. If you believe that a child has provided personal information to KLEANKLAS inappropriately, please contact us so that we can review the matter.
15. Third-Party Websites and Social Media
The KLEANKLAS website may contain links to third-party websites or social-media platforms. When you leave the KLEANKLAS website and interact with another website or service, that service's privacy practices apply. KLEANKLAS is not responsible for the privacy practices, content or security of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our services
Website functionality
Business operations
Technology
Service providers
Applicable legal or regulatory requirements
When changes are made, the revised version will be posted on this page and the Last Updated date will be changed. We encourage customers to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact:
KLEANKLAS
Email: support@kleanklas.com