Refund Policy

At KLEAN KLAS, we value our customers and strive to provide a smooth and satisfying shopping experience. If you are not completely happy with your purchase, please review our refund and return policy below:

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • The return request must be made within 7–15 days of receiving the product.

  • The product must include all original tags, labels, and accessories.

  • The item must not fall under the non-returnable category (see below).

Non-Returnable Items

  • Gift cards

  • Personalized or custom-made items

  • Clearance or final sale items

  • Underwear, swimwear, or hygiene-related items (for safety reasons)

How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us – Provide your order number and reason for return.

  2. Receive Return Instructions – Once reviewed, we will share a return authorization and shipping instructions.

  3. Ship the Item – Pack the item securely and send it to the provided address using a trackable shipping method.

  4. Processing & Refund – After we receive and inspect the returned item, we will proceed with a refund or exchange.

Refund Policy

  • Approved Refunds: Refunds for approved returns will be processed within 7–10 business days to the original payment method.

  • Partial Refunds: In some cases, partial refunds may be issued (e.g., for items missing tags or with minor damage).

  • Rejected Refunds: If the return does not meet our policy requirements, the refund request may be declined. The item can be shipped back at the customer’s expense.

  • Late or Missing Refunds: Processing times can vary depending on your bank or payment provider. Please check with them if your refund is delayed.

Exchanges

  • We offer exchanges for damaged, defective, or incorrect items.

  • Contact us within 7–15 days to arrange a replacement.

  • If the replacement is unavailable, a full refund will be issued.

Shipping Costs for Returns

  • Customer Responsibility: Unless the product is defective or incorrect, customers are responsible for return shipping costs.

  • Non-Refundable Shipping Fees: Original shipping charges are non-refundable.

  • Free Returns: If we made an error (wrong or damaged item), we will cover the return shipping costs.

Cancellations & Order Modifications

  • Cancellation Window: Orders can be canceled or modified within 10 hours of placing the order. Once shipped, cancellations are not accepted.